FAQ's
By when do I pay the downpayment to book the equipment
If your trip is confirmed would advise to pay immediately to confirm booking and guarantee equipment availability
Is the equipment clean
Yes all equipment gets checked, cleaned and repacked after each rental
What if am travelling and will only use the equipment for x nights but will take for y night
Honestly is the best policy and the business is based on trust so would charge for any additional night at half the rate if equipment will not get used
Where do I pick the equipement
From our premisis at kifaru kampers in Karen near Hardy Police station. You can google map or contact us and will send you the pin location
Can you setup the equipment for us
Yes we can at an added cost based on location of setup and size of event
Do you guys deliver
Yes we can at an added cost
What if we receive faulty equipment
Please contact us immediately and send pictures. We will try our best to replace the item immeditaley
What happens if we damage the equipment
We will contact you and ask you to pay for either its repair or replacement. Again this is based on trust and we hope the client understands.
Can someone show us how to pitch the tents before we take them
Yes we can but please request this service prior to pick up so we can have men planned
What kind of toilets do you have
Dry toilets. Meaning you dig a 4 feet hole and put the toilet seat on top. Would have toilet paper and sanitizer only.
What kind of showers do you have
Shower unit is a bucket with a tap and shower knob at one end. You would fill the bucket with water and hang the bucket
Do you have canvas tents
No we do not. We have polyester tents.
Do you guys sell equipment
Yes we do sell used equipment please check our for sale tab on whats available for sale
Can I return on Sunday or public holdays
Yes you can
By what time can we return
6pm
Whats the earliest time we can pick
8am
Can we book a campsite through you
Not yet we are working on that platform